Poppy Penguin: I Am Resilient Hardcover Book

Shipping costs are calculated at checkout based on the destination and package weight. Orders will be shipped within 1-3 business days from date of purchase. Shipping/delivery times are subject to carrier.

Once your order has shipped, you will receive a confirmation email with tracking information. Cozy & Connected™ is not responsible for shipping delays caused by the carrier, weather, or other circumstances beyond our control.

If you have any questions about your order, please contact us at shopcozyconnected@gmail.com.

We want you to love your purchase. If there is an issue with your order, we're here to help.

• Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at shopcozyconnected@gmail.com. Please include your order number and photos of the issue.

  • If the error was ours, we will make it right by providing a replacement, exchange, or refund at no additional cost to you.

• Returns & Exchanges

  • We accept returns and exchanges on unused, unwashed items in their original condition within 14 days of delivery.

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

  • Once the returned item is received and inspected, any approved refund will be issued to the original payment method. Original shipping charges are non-refundable.

• Non-Returnable Items

  • For hygiene and quality reasons, we cannot accept returns or exchanges on items that have been worn, washed, damaged after delivery, or are not in their original condition.

• Questions?

  • We're always happy to help. Please contact us at shopcozyconnected@gmail.com with any questions or concerns.